Terms

This page covers two separate things. The first part governs your use of this website. The second sets out the standard terms we work under, which a signed engagement letter may vary.

Part one: using this website

The site is informational

Everything here describes services in general terms. Nothing on this website is an offer capable of acceptance, and nothing forms a contract. A binding arrangement between us comes into existence only through a signed engagement letter or an exchange of emails in which scope, fee, and timeline are expressly agreed.

No professional advice

Content on this site is not editorial, legal, financial, or technical advice, and should not be relied on as a basis for any decision. If you need advice on your particular circumstances, engage someone under a contract that says so.

Accuracy and availability

We keep this site accurate but do not warrant that it is free of error or that it will always be available. We may change, suspend, or withdraw any part of it without notice.

Intellectual property

Text, layout, code, and marks on this website belong to Meliada unless stated otherwise. You may read, quote briefly with attribution, and link to any page. You may not republish substantial parts, or reproduce the design, without written permission.

Linked sites

Where we link elsewhere, we do not control that destination and take no responsibility for its content.

Part two: engagement terms

Scope and changes

Each engagement is defined by a written proposal setting out deliverables, timeline, and fee. Work outside that scope is quoted separately before it starts. We do not begin unscoped work and invoice for it afterwards.

Client responsibilities

Reporting depends on access. You agree to make the agreed interviewees reasonably available, to nominate one person with authority to approve the memo and the draft, and to respond to review requests within the agreed window. Where access or approvals are delayed, timelines move by the length of the delay.

Revisions

Two rounds of revision are included in every engagement. Further rounds, or a change of direction after the memo has been approved, are chargeable at the rate stated in the proposal.

Fees and payment

Fees are fixed per engagement and stated in the proposal. Unless agreed otherwise, half is invoiced at the start and the balance on delivery. Invoices are payable within fourteen days. Late payment may attract statutory interest and we may pause work on overdue accounts.

Ownership and licence

On receipt of final payment, copyright in the delivered work transfers to you in full, worldwide and in perpetuity. Until then, the work is licensed to you for review only and may not be published.

We retain the right to describe the engagement in general terms when discussing our experience. We will not name you as a client, quote from the work, or reproduce it publicly without your written consent.

Any pre-existing method, template, or research instrument we bring to the engagement remains ours. You receive a perpetual licence to use it as embedded in the delivered work.

Accuracy of factual claims

We report carefully and cite our sources. Final responsibility for the accuracy of statements about your own products, performance, customers, and commitments rests with you, since only you can verify them. Your technical review exists for that purpose.

Confidentiality

Each side keeps the other's non-public information confidential and uses it only for the engagement. This survives the end of the engagement by three years. It does not apply to information that is public through no fault of the receiving party, was already lawfully held, or must be disclosed by law.

Cancellation

Either side may end an engagement in writing. If you cancel, you pay for work completed to that point plus any third party costs already committed, such as a technical consultant booked for the piece. If we cancel other than for non-payment or breach, we refund fees for work not delivered.

Liability

Our total liability arising from any engagement is limited to the fees paid for that engagement. We are not liable for lost profit, lost revenue, lost opportunity, or reputational harm. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Governing law

These terms and any engagement are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If a signed engagement letter names a different governing law, that letter prevails.

Precedence

Where a signed engagement letter conflicts with this page, the engagement letter wins.

Contact

Meliada
A registered LLC in Wyoming, United States.
shaban@meliada.com